Refund policy

At Arva Health, we understand that fertility and hormonal journeys are sensitive and deeply personal. That’s why we have clear policies to protect your safety, peace of mind, and experience.

1. Product Returns

  • Due to the sensitive nature of health supplements and fertility products, we do not accept any returns once a product is delivered.

  • This ensures all customers receive products that are fresh, untampered, and medically safe.

2. Replacements

  • If you receive a product that is damaged, expired, incorrect, or defective, we will happily offer a free replacement.

  • You must raise a replacement request within 48 hours of delivery by emailing support@arva.health with your order ID and clear photographs of the item(s) received.

3. Refunds

Refunds are issued only in the following cases:

  • If your order is canceled before dispatch.

  • If a replacement is unavailable due to stock constraints.

Refund Process:

  • Approved refunds will be processed within 5–7 working days via the original payment method.

  • Refunds will not be offered for returns based on personal preference or change of mind after delivery.

4. Cancellation Policy

  • Product Orders: Orders can be canceled within 12 hours of placing the order or before dispatch — whichever comes first. Email support@arva.health to cancel.

  • At-Home Tests: Full refund if canceled within 48 hours of purchase. No refunds for cancellations made after that.

  • Consultations & Health Coaching: Full refund if canceled within 24 hours of booking. No refund after that.

  • Bundles (e.g., Test + Consultation): Bundles cannot be canceled or partially refunded once purchased.

5. Rescheduling Policy

We understand schedules can change:

  • For blood tests: Free rescheduling allowed if requested 12 hours in advance. Otherwise, a fresh booking will be needed.

  • For consultations or coaching sessions: Free rescheduling allowed if done 4 hours before the session. Missed sessions will be treated as no-shows and will not be refunded.

6. No-Show Policy

  • If you miss your appointment (home sample collection or online session) without prior notice, it is considered a no-show.

  • No-shows are not eligible for refunds or free reschedules.

7. Product Authenticity

  • All Arva products are manufactured in certified, licensed facilities using medical-grade ingredients.

  • We advise following proper storage instructions listed on the label. Arva is not responsible for product quality deterioration due to incorrect storage after delivery.

8. Contact Us

Questions about your orders or refunds?

  • 📧 Email: support@arva.health

  • 📞 WhatsApp/Phone: +91 97311 07947 (10am–6pm IST, Mon–Sat)